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Yelp DSA Transparency Report - Overall Figures (2024)

SectionIndicatorScopeValue
Internal complaints mechanismNumber of complaints submitted to the internal-complaints mechanismTotal number13
Internal complaints mechanismNumber of complaints submitted to the internal-complaints mechanismDecisions upheld12
Internal complaints mechanismNumber of complaints submitted to the internal-complaints mechanismDecisions reversed1
Internal complaints mechanismNumber of complaints submitted to the internal-complaints mechanismMedian time (in hours)86.97
Internal complaints mechanismNumber of complaints submitted to the internal-complaints mechanismDecision omitted0
Internal complaints mechanismComplaint based on procedural groundsTotal number0
Internal complaints mechanismComplaint based on procedural groundsDecisions upheld0
Internal complaints mechanismComplaint based on procedural groundsDecisions reversed0
Internal complaints mechanismComplaint based on procedural groundsMedian time (in hours)0
Internal complaints mechanismComplaint regarding the interpretation of illegality or incompatibilityTotal number0
Internal complaints mechanismComplaint regarding the interpretation of illegality or incompatibilityDecisions upheld0
Internal complaints mechanismComplaint regarding the interpretation of illegality or incompatibilityDecisions reversed0
Internal complaints mechanismComplaint regarding the interpretation of illegality or incompatibilityMedian time (in hours)0
Internal complaints mechanismRestriction imposed is claimed to be not diligent, objective, or proportionateTotal number0
Internal complaints mechanismRestriction imposed is claimed to be not diligent, objective, or proportionateDecisions upheld0
Internal complaints mechanismRestriction imposed is claimed to be not diligent, objective, or proportionateDecisions reversed0
Internal complaints mechanismRestriction imposed is claimed to be not diligent, objective, or proportionateMedian time (in hours)0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodiesTotal number0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodiesDecisions upheld0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodiesDecisions reversed0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodiesMedian time (in hours)0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodiesDecision omitted0
Out-of-court dispute settlement bodiesNumber of decisions submitted to out-of-court dispute settlement bodies% of outcomes implemented0
Suspensions imposed on repeated offendersNumber of suspensions enacted for the provision of manifestly illegal contentTotal number0
Suspensions imposed on repeated offendersNumber of suspensions enacted for the provision of manifestly unfounded noticesTotal number0
Suspensions imposed on repeated offendersNumber of suspensions enacted for the provision of manifestly unfounded complaintsTotal number0
Use of automated means for content moderationNumber of items solely processed by automated meansTotal number32045
Use of automated means for content moderationNumber of items partly processed by automated meansTotal number0
Use of automated means for content moderationNumber of items not processed by automated meansTotal number0
Use of automated means for content moderationAccuracy rate of the items processed solely by automated meansTotal number0
Use of automated means for content moderationAccuracy rate of the items processed partly by automated meansTotal number0
Use of automated means for content moderationError rate of the automated means appliedTotal number0
Use of automated means for content moderationNumber of items solely processed by automated meansInternal complaints mechanism0
Use of automated means for content moderationNumber of items partly processed by automated meansInternal complaints mechanism0
Use of automated means for content moderationNumber of items not processed by automated meansInternal complaints mechanism0
Use of automated means for content moderationAccuracy rate of the items processed solely by automated meansInternal complaints mechanism0
Use of automated means for content moderationAccuracy rate of the items processed partly by automated meansInternal complaints mechanism0
Use of automated means for content moderationError rate of the automated means appliedInternal complaints mechanism0
Use of automated means for content moderationNumber of items solely processed by automated meansOwn-initiative32045
Use of automated means for content moderationNumber of items partly processed by automated meansOwn-initiative15263
Use of automated means for content moderationNumber of items not processed by automated meansOwn-initiative0
Use of automated means for content moderationAccuracy rate of the items processed solely by automated meansOwn-initiative99%
Use of automated means for content moderationAccuracy rate of the items processed partly by automated meansOwn-initiative89.4%
Use of automated means for content moderationError rate of the automated means appliedOwn-initiative1%
Use of automated means for content moderationNumber of items solely processed by automated meansNAM Total0
Use of automated means for content moderationNumber of items partly processed by automated meansNAM Total0
Use of automated means for content moderationNumber of items not processed by automated meansNAM Total0
Use of automated means for content moderationAccuracy rate of the items processed solely by automated meansNAM Total0
Use of automated means for content moderationAccuracy rate of the items processed partly by automated meansNAM Total0
Use of automated means for content moderationError rate of the automated means appliedNAM Total0
Use of automated means for content moderationNumber of items solely processed by automated meansNAM Trusted Flagger0
Use of automated means for content moderationNumber of items partly processed by automated meansNAM Trusted Flagger0
Use of automated means for content moderationNumber of items not processed by automated meansNAM Trusted Flagger0
Use of automated means for content moderationAccuracy rate of the items processed solely by automated meansNAM Trusted Flagger0
Use of automated means for content moderationAccuracy rate of the items processed partly by automated meansNAM Trusted Flagger0
Use of automated means for content moderationError rate of the automated means appliedNAM Trusted Flagger0