Review Insights offers a data-driven overview of reviewer sentiments, allowing users to quickly narrow down reviews based on key themes important to the business experience, like “Job quality” and “Customer experience” for service-based businesses, and “Ambience” and “Food” for restaurants. This helps users make informed decisions and determine if the business is a good fit for them. Reviews refined based on the selected insight will have related content shown in bold. Users can also click on an insight to view what percentage of reviews in that category are positive or critical.
Insights are based on in-person experiences within the past two years. The quality of reviewer sentiment for the business is indicated by the emoji located next to it; a green smiley face for positive, yellow for neutral, and red for critical.
You can view Review Insights by navigating to the business’s page in the Yelp mobile app and tapping Reviews or scrolling down to the Reviews section.
Please note that Review Insights are only available on the Yelp mobile app in the US and Canada.